Monthly Archives: August 2013

Unable to Install WhatsApp – Your Device isn’t compatible with this version

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If you are getting this error when trying to download WhatsApp from the App Portal of your specific Phone (be it Play Store, AppWorld, Samsung Apps or ITunes) ; try the whatsapp download link for your specific phone OS

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For Andriod – http://www.whatsapp.com/android/

For iPhone – http://www.whatsapp.com/appstore/

For Blackberry – http://www.whatsapp.com/appworld/

For Nokia – http://www.whatsapp.com/nokia/

For Nokia S40 – http://www.whatsapp.com/s40/

For Windows Phone – http://www.whatsapp.com/wp/

You may keep the below webpage handy

http://www.whatsapp.com/wp/

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Life Span of a Proximity Card

The life span of any product is only as good as its quality and usage. The same applies here

As long as you use Proximity Cards only for the purposes intended ; there are few chances it would ever get spoiled

Few Reasons your Proximity Card can get spoiled

  • Machine washing the card by accident when it is forgotten in a pocket of a shirt or pair of pants.
  • Exposing the card to extreme heat (direct sunlight on the dash of your car, clothes dryer or iron).
  • Punching a hole or slot in the card.
  • Bending, twisting or crimping the card.
  • Exposing the card to chemicals including organic solvents, thinners, mineral spirits, alcohol, isopropal, ethanol or methyl.

Error Message when Compressing Files in Windows 7

When trying to use Compressed (zipped) Folder in Windows 7 you get the error message

“includes characters that cannot be used in a compressed folder

First thing to do would be to check for any unrecognized characters in file / folder names of the files you wish to compress. You can rename them to resolve this issue.

But if this is not an unrecognized character; but instead a language different from you PC Default; there are two things you can do

  • If renaming the file name or folder is ok for you as well as the recipient who expects to recieve your compressed file; you can proceed with the same
  • Or else; an easy option would to be use either WinRAR or 7-Zip to do the compress operation and restore all the characters in the file and folder names
  • If you prefer using the default Compressed (zipped) Folder option; you would need to change the System Locale under Control Panel – Region and Languages – Administrative and add the required language. This is a far fetched exercise and not really recommended unless it is a very regular of you dealing with files or folder names that are non-english

Missing Desktop icons and libraries each time a user logs onto a PC – Logged into Temp Profile

You are logged in to the PC and you are realize all your desktop icons, files, folders; my documents and other libraries are missing

This issue happens due to a corrupt profile on Windows 7 and Windows 8 both 32 bit and 64 bit. Follow the steps below to prevent such things from happening ever again.

  • Log on with an administrative account.
  • Proceed to the registry. “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList”.
  • There would be a ProfileID showing .bak as its suffix. Check the value “ProfileImagePath” of this ProfileID. This would be the users original user account profile
  • Look for an identical ProfileID which shows the Profile Image Path as C:\Users\Temp. Rename this profile by adding a Suffix as ‘.old’
  • Rename the .bak profile by removing the .bak text from the ProfileID
  • Restart once again and then you’re done!

Getting to know the serial number of PC or laptop without having to check it physically

There could be situations where we would not be able to get the serial number of a PC, whose tag would have got erased over time. But that is not the end of the road! We can follow the steps below:

  1. Try to get the serial number from the BIOS Settings.

OR

  1. Log on to the PC as administrator and run the following commands (in the command prompt window) to get the serial number and even the model name of the PC!
    • wmic csproduct get name” (without quotes) will give you the Model of the PC
    • wmic bios get serialnumber” (without quotes) will give you the Serial Number of the PC.

Please make sure that you type these commands either by logging in as an administrator or by running the “cmd.exe” application as an administrator.

Windows cannot connect to the printer (Error code : error 0x00000057)

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It’s actually the print driver failing to install, not the connection to the print server. An initial attempt to install the driver will fail, so the driver directory is present on the workstation, but missing the files.

The instructions given below are for a 32 bit PC. Such an error normally do not occur on a 64 bit machine. When above error is shown in a User’s PC, kindly follow the instructions below:

  1. On a machine with the same driver installed (and working properly), open Regedit, and browse to:
    HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\
  2. Locate the subkey for the printer driver you are dealing with and click the key for the printer driver.
  3. Look for the “InfPath” on the right. Note the path.
  4. Now browse to C:\Windows\System32\DriverStore\FileRepository and locate the folder indicated in the InfPath reg value. 
  5. Go to the user’s computer exhibiting this behavior, and browse to C:\Windows\System32\DriverStore\FileRepository and see if the folder is present. In some cases, the folder would be present, but empty or you might not even find such a folder. In either of the case, you will have to modify security on the folder (FileRepository), and then granting your Admin account full control. 
  6. Once security is granted, copy the contents of this folder from a good machine to the machine presenting the 0x00000057.

Now try connecting to the print queue on the print server. The driver should now download and install properly.

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Error while opening a file – There was a problem sending a command to the program

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This is seen mostly in Office Applications, AutoCAD or  Adobe. There could be two scenarios to this issue

  1. Compatibility Issue
    • Are you using an older version of the program compared to your Operating System? If yes; locate the exe (e.g. word.exe ; excel.exe) file of the program from the Program Files folder.
    • Right-Click and set the compatibility mode to an Older OS Version
  2. Are you running the Program as Administrator?
    • Right click on the exe file and click the compatibility tab
    • At the bottom ‘Uncheck’ the Run as Administrator checbox if ticked.
    • If this option is greyed out; click Change Settings for all Users to enable it.
    • Restart the computer and retry; the error should be gone

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Files Missing from External Hard Drive or Memory Stick but shows disk usage

Files Hidden or Missing from External Hard Drive or Memory Stick but shows disk usage

Though it may seem as a harmless case of files being Hidden from Folder Options; it is most unlikely since this has to be done manually

This is most likely a virus that has infected your Hard Drive/ Memory Stick

  1. Run a Full AV Scan – First thing to do would be to run a full anti-virus scan on the External Hard Drive / Memory; clean Up or Delete all viruses before proceeding
  2. Open the hard drive in explorer mode and do a search with *.*
  3. If it was a mere Virus issue earlier; this search should help you retrieve all your files.
  4. Copy all the contents to another location to backup the contents
  5. Format your external hard drive or memory stick before re-use

 

Blackberry Bold / Curve – Icons Missing

  1. Check for Hidden Icons
    • With the main menu on the BB Sceen; click the Blackberry Icon Key and select Show All Icons. If you are icon was hidden; it would show up.
    • Select the Hidden Icon and click the BB Icon; select Unhide Icon
  2. Check inside Folders
    • There are chances you may have unknowingly moved the icon to a folder
    • Open each folder and check
  3. Check for Uninstalled Applications
    • Open AppWorld and check for Uninstalled applications; if listed you can select and re install the application

If you folks know of other options to trace missing Icons before doing a Wipe; do post your comments

Microsoft Outlook has stopped working – Error – when downloading emails

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Applicable under Outlook 2007 and later versions

Under a POP Account Setup; you get the below error when downloading emails. What do you do?

Problem signature:

Problem Event Name:   APPCRASH
Application Name:         OUTLOOK.EXE
Application Version:       12.0.4518.1014
Application Timestamp:               4542840f
Fault Module Name:      OUTLFLTR.DLL
Fault Module Version:   12.0.4326.0
Fault Module Timestamp:            44c81343
Exception Code:             c0000005
Exception Offset:           0004acff
OS Version:       6.0.6001.2.1.0.768.3
Locale ID:          1033

Additional information about the problem:
LCID:   1033
Brand: Office12Crash
skulcid:               1033

Well; you can try all the MS Fixes that Microsoft suggests; but you may still not get around the issue.

The easy way out is to open your email from its web access. Since the Outlook crashes as the mail downloads; its evident that one of the emails causes this issue. So your task should be to identify which of them triggers the error.

Move the emails from Inbox to another folder (say drafts or any custom folder) from the Web Access. From this folder; move one email at a time to the inbox followed by trying to Send/Receive from your outlook. This way you can identify which email gives you the error on outlook.

It may not be the best way to resolve the issue; but a lot better than spending hours searching and applying Microsoft fixes and get everything messed up

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