Microsoft Outlook has stopped working – Error – when downloading emails

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Applicable under Outlook 2007 and later versions

Under a POP Account Setup; you get the below error when downloading emails. What do you do?

Problem signature:

Problem Event Name:   APPCRASH
Application Name:         OUTLOOK.EXE
Application Version:       12.0.4518.1014
Application Timestamp:               4542840f
Fault Module Name:      OUTLFLTR.DLL
Fault Module Version:   12.0.4326.0
Fault Module Timestamp:            44c81343
Exception Code:             c0000005
Exception Offset:           0004acff
OS Version:       6.0.6001.2.1.0.768.3
Locale ID:          1033

Additional information about the problem:
LCID:   1033
Brand: Office12Crash
skulcid:               1033

Well; you can try all the MS Fixes that Microsoft suggests; but you may still not get around the issue.

The easy way out is to open your email from its web access. Since the Outlook crashes as the mail downloads; its evident that one of the emails causes this issue. So your task should be to identify which of them triggers the error.

Move the emails from Inbox to another folder (say drafts or any custom folder) from the Web Access. From this folder; move one email at a time to the inbox followed by trying to Send/Receive from your outlook. This way you can identify which email gives you the error on outlook.

It may not be the best way to resolve the issue; but a lot better than spending hours searching and applying Microsoft fixes and get everything messed up

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About Sunil Padmanabhan

An Indian based out of Dubai who started traveling from 2011 and pretty much caught the travel bug. Every year presents itself as an opportunity to visit and explore a new place.

Posted on August 12, 2013, in Outlook and tagged , , . Bookmark the permalink. 7 Comments.

  1. Hi..
    Thank you very much. It helped me. I opened the webmail, and deleted all the pending emails as none of them were important (as I had already checked).. then restarted the outlook..sent test mail to myself..its working fantastic without crashing.
    I appreciate your detailed and patient explanation.
    Amer Mohammed

  2. kehinde badejo

    This totally worked for me. I actually was able to isolate the mail causing the problem.
    Outlook working now. Thank You

  3. fantastic solution… i also found it helpful…thank you very much.

  4. thank you very much it’s very helpful

  5. you are great………………..

  6. fantastic solution… i also found it helpful…thank you very much. thank you thank you thank you

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