Outlook 2010/2013 – Some items cannot be deleted

Applies to Exchange 2013

Some items cannot be deleted. They were either moved or already deleted, or access was denied

You get above error when trying to delete mailbox Items from Outlook in Non-Cached Mode

Run the below exchange shell script to check if the concerning Mailbox Recoverable Items Quota is reached

Get-MailboxFolderStatistics -Identity MailboxUser -FolderScope RecoverableItems | fl name,*size*

If yes, either increase the quota or delete the contents in the RecoverableItems folder based on criticality of the user

To delete the content; use the below Exchange Shell Script

Search-Mailbox -Identity MailboxUser -SearchDumpsterOnly -DeleteContent

Once done; you will be able to delete individual folder mail items

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About Sunil Padmanabhan

An Indian based out of Dubai who started traveling from 2011 and pretty much caught the travel bug. Every year presents itself as an opportunity to visit and explore a new place.

Posted on March 14, 2016, in Exchange Server, Exchange Server 2013, Outlook, Outlook 2010, Outlook 2013, Uncategorized. Bookmark the permalink. Leave a comment.

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