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Category Archives: Printing

Error Type: Transfer- Scan to Email Error on Kyocera Machines

Scenario: Additional Page with Error Type: Transfer prints out despite the scanned document reaching the recipient successfully

Solution

Under Email Settings, change the SMTP Server Time out to a higher value; say 99 seconds

 

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HP Printer: Invalid Input Click ok to go back

Applies to HP Printers : Unable to change IP Address from Dynamic to Static

When manually changing the IP Address of the Printer from the Printers Web Console from Internet Explorer; you may encounter the below error.

InvalidInput

Please note that this error is only specific to Internet Explorer. If you are not really keen on solving the issue from Internet Explorer; use the first solution below

Solution 1

  • Use Chrome or FireFox Instead

Solution 2

  • From the Internet Explorer Menu select – Tools – Internet Options – Local Internet – Sites – Advanced
  • Type the current IP Address of the printer and click ADD
  • Also Type the new IP Address of the printer you wish to change to and click ADD
  • Close and open Internet Explorer
  • Browse to the Printer Web Console and change the IP Address as intended

Shared printers going offline on Windows 8.1 desktops and laptops

Of late I have noticed that most of all the Windows 8.1 deivces that we had in our network had all their shared printers going offline very frequently. Until recently I had to restart the print spooler which solved the issue temporarily. However, I came to know lately that Microsoft had released a fix for this issue in the form of an update. The fix which can be downloaded and installed too, has managed to fix the issue with my laptop. I noticed that this update was installed on my laptop already and had fixed the issue which I’ve not faced for a long time.  But for all the new devices the issue still persists. I had installed this fix on one of the desktops 2 weeks back and so far the user has not come back with any issues.

Please try installing this fix and see if any of you are facing any issues.

Changing SMTP Port Number on your Canon ImageRunner Multi-Function

Applies to Canon imageRUNNER 105+ / 2270 / 2870 / 3570 / 4570 / 5570 / 6570 / 8070 / 9070 / 7086 / 7095 / 7105 / 3025 / 3030 / 3035 / 3045 / 5050 / 5055 / 5065 / 5075 / 3225 / 3230 / 3235 / 3245 and imageRUNNER C2620 / C3100 / C3170 / C3200 / C3220 / C5800 / C6800 / C5870 / C6870 / C3080 / C2880 / C3380 / C3480 / C4080 / C4580 / C5180 /

The default SMTP Port set is 25. If your ISP has blocked this, you can manually change this from the Machine directly. These options are not available in the Web Access

  • Press Additional Functions, then 2 and 8 simultaneously, then Additional Functions again.
  • Now the screen should change and you should see Copier, Feeder, Sorter(?)
  • Press Additional Functions, then 2
  • Press Copier-> Option-> Body
  • Look for SMTPTXPN. Set it to the desired port and hit OK

Adobe PDF Prints junk characters

Applies to Adobe Professional Version 9 / 9.5 using Windows 7 – 64-bit

If other versions of Adobe / Windows OS have the same problem; kindly do put up a comment on this post

  1. Select Devices and Printers from Windows Start Menu
  2. Right-Click Adobe PDF and select Printing Preferences
  3. As per below illustration; uncheck the tickbox that says ‘ Rely on system fonts only; do not use document fonts
  4. Click and Ok
  5. Try converting any document to PDF and you should manage to get it working without any Junk Characters

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Konica Minolta bizhub C203 / C253 / C353 – Scan to email error

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From Address is not set. Unable to transmit. Please specify the from Address

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You can get through this error if you have defined an administrator email address for your Printer. If not, you can get assistance with the basic setup with the below Youtube Video

http://www.youtube.com/watch?v=mdUL5-vTSpk

Steps to resolving the Error

  1. On the machine; click the Communication Settings button as illustrated in above screenshot image of the Printer
  2. Click on Email Settings
  3. Click on From Address
  4. Click on Administrator Email Address
  5. Click ok and Scan

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Error: The selected driver cannot be deleted. The specified printer is currently in use

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Image

For 64 bit machines, please follow the steps below

  1. Log in as Administrator and then remove the printer with the corrupt driver from “Devices and Printers”
  2. Open Services, “services.msc” and stop the print spooler.
  3. In registry, “regedit”, open HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors\
  4. Rename all Print Processors that are listed. Rename all entries like Winprint to Winprint.old, Hpcpp107 to Hpcpp107.old, and so on.
  5. Start the print spooler.
  6. Remove/delete the driver in Print Management MMC.
  7. Reopen registry location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors\
  8. Rename all Print Processors back from Winprint.old to Winprint, Hpcpp107.old to Hpcpp107, and so on.
  9. Restart print spooler.
  10. Try adding the printer again.
  11. Test printing.

For 32 bit machines, please follow the steps above except for step 3 and 7\

3. In registry, “regdit”, open HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\ Windows NT x86\Print Processors\

7. Reopen registry location, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors\

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HP Universal Print driver not support color printing automatically

You notice that after you installed the HP Universal Print Driver (UPD); Color Printing option is no more available for selection for your Color Laserjet Printer

Print Options

You may most likely run into such issues when you update your print driver for Windows 8 or Windows 8.1

  1. Firstly ensure that you are using a Print Driver version that’s 5.3 or above
  2. Proceed to the Device Settings tab of your Print Settings. Under installable options; change the Automatic Configuration to Update Now Device Settings
  3. A dialog box will appear prompting to update the settings; please confirm and proceed.
  4. Return to the Device Settings Tab and change the Device Type to ColorDevice Type
  5. Click Ok.
  6. The General Tab for the printer settings should now show Features Color as Yes

Note: If you happen to face a similar issue with Duplex Printing;  you will find an option under Device Settings. The below illustration would guide you through.

Duplex Printing

Windows cannot connect to the printer (Error code : error 0x00000057)

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It’s actually the print driver failing to install, not the connection to the print server. An initial attempt to install the driver will fail, so the driver directory is present on the workstation, but missing the files.

The instructions given below are for a 32 bit PC. Such an error normally do not occur on a 64 bit machine. When above error is shown in a User’s PC, kindly follow the instructions below:

  1. On a machine with the same driver installed (and working properly), open Regedit, and browse to:
    HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\
  2. Locate the subkey for the printer driver you are dealing with and click the key for the printer driver.
  3. Look for the “InfPath” on the right. Note the path.
  4. Now browse to C:\Windows\System32\DriverStore\FileRepository and locate the folder indicated in the InfPath reg value. 
  5. Go to the user’s computer exhibiting this behavior, and browse to C:\Windows\System32\DriverStore\FileRepository and see if the folder is present. In some cases, the folder would be present, but empty or you might not even find such a folder. In either of the case, you will have to modify security on the folder (FileRepository), and then granting your Admin account full control. 
  6. Once security is granted, copy the contents of this folder from a good machine to the machine presenting the 0x00000057.

Now try connecting to the print queue on the print server. The driver should now download and install properly.

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