Category: Printing

Error Type: Transfer- Scan to Email Error on Kyocera Machines

Sunil PadmanabhanLeave a comment

Scenario: Additional Page with Error Type: Transfer prints out despite the scanned document reaching the recipient successfully

Solution

Under Email Settings, change the SMTP Server Time out to a higher value; say 99 seconds

 

HP Printer: Invalid Input Click ok to go back

Sunil Padmanabhan1 Comment

Applies to HP Printers : Unable to change IP Address from Dynamic to Static

When manually changing the IP Address of the Printer from the Printers Web Console from Internet Explorer; you may encounter the below error.

InvalidInput

Please note that this error is only specific to Internet Explorer. If you are not really keen on solving the issue from Internet Explorer; use the first solution below

Solution 1

  • Use Chrome or FireFox Instead

Solution 2

  • From the Internet Explorer Menu select – Tools – Internet Options – Local Internet – Sites – Advanced
  • Type the current IP Address of the printer and click ADD
  • Also Type the new IP Address of the printer you wish to change to and click ADD
  • Close and open Internet Explorer
  • Browse to the Printer Web Console and change the IP Address as intended

Shared printers going offline on Windows 8.1 desktops and laptops

praveenhLeave a comment

Of late I have noticed that most of all the Windows 8.1 deivces that we had in our network had all their shared printers going offline very frequently. Until recently I had to restart the print spooler which solved the issue temporarily. However, I came to know lately that Microsoft had released a fix for this issue in the form of an update. The fix which can be downloaded and installed too, has managed to fix the issue with my laptop. I noticed that this update was installed on my laptop already and had fixed the issue which I’ve not faced for a long time.  But for all the new devices the issue still persists. I had installed this fix on one of the desktops 2 weeks back and so far the user has not come back with any issues.

Please try installing this fix and see if any of you are facing any issues.

Changing SMTP Port Number on your Canon ImageRunner Multi-Function

Sunil Padmanabhan4 Comments

Applies to Canon imageRUNNER 105+ / 2270 / 2870 / 3570 / 4570 / 5570 / 6570 / 8070 / 9070 / 7086 / 7095 / 7105 / 3025 / 3030 / 3035 / 3045 / 5050 / 5055 / 5065 / 5075 / 3225 / 3230 / 3235 / 3245 and imageRUNNER C2620 / C3100 / C3170 / C3200 / C3220 / C5800 / C6800 / C5870 / C6870 / C3080 / C2880 / C3380 / C3480 / C4080 / C4580 / C5180 /

The default SMTP Port set is 25. If your ISP has blocked this, you can manually change this from the Machine directly. These options are not available in the Web Access

  • Press Additional Functions, then 2 and 8 simultaneously, then Additional Functions again.
  • Now the screen should change and you should see Copier, Feeder, Sorter(?)
  • Press Additional Functions, then 2
  • Press Copier-> Option-> Body
  • Look for SMTPTXPN. Set it to the desired port and hit OK

Adobe PDF Prints junk characters

Sunil PadmanabhanLeave a comment

Applies to Adobe Professional Version 9 / 9.5 using Windows 7 – 64-bit

If other versions of Adobe / Windows OS have the same problem; kindly do put up a comment on this post

  1. Select Devices and Printers from Windows Start Menu
  2. Right-Click Adobe PDF and select Printing Preferences
  3. As per below illustration; uncheck the tickbox that says ‘ Rely on system fonts only; do not use document fonts‘
  4. Click and Ok
  5. Try converting any document to PDF and you should manage to get it working without any Junk Characters

adobe_printing_preferences

Konica Minolta bizhub C203 / C253 / C353 – Scan to email error

Sunil PadmanabhanLeave a comment

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From Address is not set. Unable to transmit. Please specify the from Address

konica_minolta_scan_to_email

You can get through this error if you have defined an administrator email address for your Printer. If not, you can get assistance with the basic setup with the below Youtube Video

http://www.youtube.com/watch?v=mdUL5-vTSpk

Steps to resolving the Error

  1. On the machine; click the Communication Settings button as illustrated in above screenshot image of the Printer
  2. Click on Email Settings
  3. Click on From Address
  4. Click on Administrator Email Address
  5. Click ok and Scan

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Error: The selected driver cannot be deleted. The specified printer is currently in use

praveenh3 Comments

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Image

For 64 bit machines, please follow the steps below

  1. Log in as Administrator and then remove the printer with the corrupt driver from “Devices and Printers”
  2. Open Services, “services.msc” and stop the print spooler.
  3. In registry, “regedit”, open HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors\
  4. Rename all Print Processors that are listed. Rename all entries like Winprint to Winprint.old, Hpcpp107 to Hpcpp107.old, and so on.
  5. Start the print spooler.
  6. Remove/delete the driver in Print Management MMC.
  7. Reopen registry location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors\
  8. Rename all Print Processors back from Winprint.old to Winprint, Hpcpp107.old to Hpcpp107, and so on.
  9. Restart print spooler.
  10. Try adding the printer again.
  11. Test printing.

For 32 bit machines, please follow the steps above except for step 3 and 7\

3. In registry, “regdit”, open HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\ Windows NT x86\Print Processors\

7. Reopen registry location, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors\

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